I can't sign in

Find what you see on the screen below and try the fix.

The SMS code doesn't arrive

• Check the number. +91 is already there, so type only the 10 digits. Tap Change number if it is wrong.
• Wait a minute or two. SMS can be slow, especially on a weak signal.
• To ask for a new code, tap Change number, then Send code by SMS again. If you see Too many attempts, wait a few minutes first.
• If Do Not Disturb (DND) is on for your number, some SMS can be blocked. Check your phone's spam or blocked messages too.
• Still nothing? Use Continue with email or Continue with Google, but only if that is how you first signed up. Each way is a separate login (see Sign in and sign out).

“That code is not right”

Type the newest code from the SMS. If you asked for more than one, older codes don't work.

“Couldn't sign you in” or “That sign-in took too long”

You may see Couldn't sign you in. Please try again. (or Could not sign you in), or That sign-in took too long. Please sign in again. For the second one, start again from the first screen and finish signing in without a long pause.

• Try again. It often works the second time.
• Check your internet. If you see No internet connection, connect and try again.
• Check that the date and time on your phone are right (set them to automatic). A wrong clock can stop sign-in.
• Close the tab, open LeadCRM again and start over.

“This invite is for …” another email

The invite was made for a different email from the one you signed in with. Tap Sign in as that email and sign in with it. If you don't use that address, ask the person who invited you to make a new invite with your email, or with the email box left empty. Invite links work for 7 days.

“Your business is paused”

If you see that your business is paused, LeadCRM has paused it. You can't open it, and new leads don't come in, but your data is safe and nothing has been deleted. Contact LeadCRM support to get it back. If you are in another business too, tap Open with its name to go there.