Your data and privacy

Here is what happens to the leads, notes and call history you keep in LeadCRM.

Where your data is stored

LeadCRM runs on Google Cloud in Mumbai, so your data is stored in India.

Who can see your leads

• Only people in your business. Nobody from another business can see your leads.
• Everyone in your business sees all its leads, not only the ones given to them. There is no way yet to hide leads from some people.
• Owners and admins can also change settings, invite people, see the lead source links and delete leads. Team members can't. See Roles.
• Only owners and admins can download leads as a CSV file. See Download your leads.
• When you remove someone from the team, they lose access straight away. Their open leads move to Unassigned.

Deleting a lead

An owner or admin can delete a lead from its page: tap the … button (More actions), then Delete lead. You can undo it for 10 seconds. After that, an owner or admin can bring it back from Recently deleted (in the Import / Export menu on Leads) for 30 days. Then the lead, with its notes and files, is removed for good. See Undo and deleted leads.

Your customers' details

Your website enquiry form tells customers that their details go only to your business and are not shared with anyone else.

If your business is paused

If LeadCRM ever pauses your business, you can't open it and new leads don't come in, but nothing is deleted. See Can't sign in.