WhatsApp is not opening
What to check when tapping WhatsApp on a lead doesn't open the chat.
When you tap Open WhatsApp, LeadCRM opens WhatsApp with the lead's chat and your message ready. You still press send in WhatsApp; LeadCRM can't send it for you. If nothing happens, check the points below.
On a phone
- WhatsApp or WhatsApp Business must be installed. If you have both, your phone may ask which one to use. Pick the one your business uses.
- If your phone asks to open the link in WhatsApp, tap to allow it.
- If a WhatsApp web page opens instead, tap its button to continue to the chat.
On a computer
A new browser tab opens. From there you can open the chat in the WhatsApp app for computers, if you have it, or in WhatsApp Web. You need to be signed in to WhatsApp Web (scan its code with your phone) the first time.
Check the phone number
- The lead needs a mobile number. If the lead page says No phone number, add one first.
- Indian numbers can be typed in any common way (98200 11234, 098200 11234, +91 98200 11234). LeadCRM adds +91.
- For a number from another country, type it with + and the country code, for example +971 for the UAE. Without it, LeadCRM treats it as an Indian number and the wrong chat opens.
- If WhatsApp says the number isn't on WhatsApp, the person may use WhatsApp on a different number. Call them instead.
Last checked 3 November 2026