Leads are not arriving
A checklist for when leads from IndiaMART, Facebook, your website or another tool don't show up.
If you expected a lead and can't find it, go through this list in order. Most problems are fixed in a minute.
1. Is the lead already there?
- On Today, switch from Mine to Everyone. The lead may have gone to a teammate.
- Look under New leads on Today, or open Leads and choose Unassigned. If Only during working hours is on, leads that arrive at night or on holidays wait there until someone picks them up. See Who gets new leads.
- Search for their name or number. If they enquired before, LeadCRM adds the new enquiry to their old lead (it says Enquired again) instead of making a new one. See Duplicates and repeat enquiries.
2. Check the source
- Step 1: Open Lead sources and find the card.
- Step 2: If it says Paused, open it and tap Turn back on. Leads sent while it was paused were turned away and must be added by hand.
- Step 3: If it says Not connected, it was never set up. Follow the help for that source.
- Step 4: If it says Ready — waiting for the first lead, it is set up but nothing has arrived yet. Check the link was pasted in the right place on the other side.
- Step 5: Tap Send a test lead if the card has it. If the test lead shows up in Today, LeadCRM is working and the problem is on the other side (IndiaMART, Zapier, JustDial).
3. Was the link changed?
If someone tapped Make a new link (or New password for Google Ads), the old one stopped working at once. Copy the new link and paste it everywhere you used the old one: IndiaMART, Zapier, your website, or send it to your JustDial account manager.
4. Facebook
- If a page shows Reconnect needed, tap Manage pages, then Add or reconnect pages, and sign in again.
- If a page says Disconnected, connect it again. Leads that came in while it was disconnected won't arrive; download them from Meta Business Suite and import them.
- Only leads from after you connected arrive. See Facebook and Instagram ads.
Last checked 4 November 2026